Delivery & Payments

Delivering our love across too

What is the delivery fee within Singapore?

Free Delivery for transactions above SGD$50

Flat Rate Delivery of SGD$3.50 for transactions below SGD$50

How do we track our delivery?

Our delivery provider is Ninja Van.
You will receive a parcel tracking code upon each order, and you can track them on the Ninja Van's website at https://www.ninjavan.co/en-sg/tracking

Do you ship internationally?

We ship worldwide. 

Australia

​Free Delivery for orders above SGD$280

Flat Rate Delivery of SGD$35 for orders below SGD$280

Indonesia

​Free Delivery for orders above SGD$180

Flat Rate Delivery of SGD$15 for orders below SGD$180

Malaysia 

​Free Delivery for orders above SGD$150

Flat Rate Delivery of SGD$12 for orders below SGD$150

Philippines

​Free Delivery for orders above SGD$180

Flat Rate Delivery of SGD$20 for orders below SGD$180

If your country is not listed on our website, do email us at basicallyjo.official@gmail.com with your address, mobile and order details for international deliveries outside of Singapore.

I reside in Singapore. How long does the parcel takes to reach me?

All orders are shipped within 3 working days upon receiving your orders.

Delivery by Ninja Van within Singapore will take approximately 2-5 working days.

International Delivery will take between 5-10 working days.

In the event you will like to have your order expedited, kindly drop us an email at basicallyjo.official@gmail.com

What are the payment options available?

We accept payments via all credit cards. Do note that your orders are only secured after you have successfully paid and checked out. Basically Jo reserves all rights to reject orders at our own discretion