Delivery & Payments

Delivering our love across too

What is the delivery fee within Singapore?

Free Door Step Delivery for transactions above SGD$50

Flat Rate Door Step Delivery of SGD$3.50 for transactions below SGD$50

Do you ship internationally?

Yes, we ship worldwide. 

Free International Shipping:

Min $180 for Malaysia

Min $200 for Brunei, Hongkong, Indonesia, Macau, Philippines, Taiwan, Thailand 

Min $250 for Australia, Cambodia, China, Bangladesh, New Zealand, Pakistan, Sri Lanka 

Min $390 for the United States of America

To check the shipping rate to your country, do include your address in the checkout page.

If your country is not listed on our website, do email us at basicallyjo.official@gmail.com with your address, mobile and order details for international deliveries outside of Singapore.

How do we track our delivery?

Local Delivery

Our local delivery provider is Ninja Van. Please let us know if you'd like a tracking number for your parcel. We usually provide them to customers whose parcels have not arrived within 3-5 working days. Tracking can be done on Ninja Van's Website -  https://www.ninjavan.co/en-sg/tracking

International Delivery

Our international delivery provider is Aramex. You'll receive a tracking code once your order has been confirmed. 

How long does the parcel takes to reach me?

Local Delivery

All orders are shipped within 3 working days upon receiving your orders. Delivery by Ninja Van within Singapore will take approximately 2-5 working days.

International Delivery

International Delivery will take between 5-10 working days.

In the event you will like to have your order expedited, kindly drop us an email at basicallyjo.official@gmail.com

What are the payment options available?

We accept payments via PayNow, WeChat and Credit Cards. Do note that your orders are only secured after you have successfully paid and checked out. Basically Jo reserves all rights to reject orders at our own discretion