FAQs

Setting your mind at ease before you commit

Where are your products from?

We carry products from all over the world, prioritising on cruelty-free & vegan beauty, as well as a clean lifestyle.

Our current brands include Pureforet's Centella Cica Series T'else Kombucha Teatox Series, both from Korea.

Why is BasicallyJo suitable for sensitive skin?

We only bring in skincare that contains natural ingredients, free from harmful chemicals. This reduces the possibility of potential outbreaks, and allows the skin to 'breathe freely'

What happens if I experience an allergic reaction from your product?

The products we carry have a generally low EWG Grade or have been dermatologically tested for irritation. Hence, this means that the chances of allergy is at an all-time low.

Despite that, different skin types may react adversely to certain skincare products. Thus, we highly encourage you to take a look at the Ingredients List before purchasing the skincare products.

I am experiencing issues with my skin. Can I try your products first before buying?

Yes, of course! We are currently on the lookout for product testers! If you have sensitive/acne skin, drop us an email at basicallyjo.official.com to tell us which product you'd like to test and why! Do note that testers will have to be open to sharing about their journeys with our products on their Instagram accounts

We look forward to hearing your stories and embarking on the journey of regaining your skin confidence with you! We can do it, so can you!

How do I know if your products are authentic?

All our product listings come with a Certificate Of Authorization to certify that BasicallyJo is the official distributor of the brand. Do find below our Certificate issued by Ecocation, Pureforet's parent company in Korea.

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Are your products suitable for pregnancy?

All products are made of natural ingredients, free from synthetic surfactants, parabens and harmful chemicals. They are generally safe for pregnant ladies. However, as with all new skincare products, it is recommended to do a test patch on your wrist for 24 hours first to test for allergies to the ingredients. 

I changed my mind. Can I return my purchases?

All sales are final, and we do not allow for the return of products once they are sold. 

Do read through the product descriptions or reach out to us on social media or our website chat functions if you have any queries before purchasing.

My products have defects. Can I have them refunded?

Oh no, we are sorry to hear that the products you receive have defects.

Do drop us an email at basicallyjo.official@gmail.com with the following information

1. Invoice ID
2. Date of purchase
3. Unsatisfied product
4. Reason for unsatisfied product

 

Refunds will be granted if the product is defected as a result of our oversight. Do note that this will be on a case-by-case basis.